Lifecycle Asset Management
Bell Techlogix can help you regain control of and make the most of your current and future IT assets. Bell Techlogix offers a comprehensive suite of lifecycle asset management solutions, including deployment and rollout, configuration and asset tracking, engineering technology services, maintenance and deskside support, and help desk.
Deployment and Rollout Projects
Bell Techlogix offers extensive experience in the deployment of hardware and software
across multiple sites over wide geographical areas; integration of varied technologies within diverse
environments; and large-scale, business-critical rollouts and equipment refreshes. We employ proven project
management methodologies and flexible scheduling, including overnight and weekend implementation, for any
deployment or rollout project, including:
- Installs, moves, adds and changes
- Hardware and software migrations
- Technology installations and upgrades
- Asset inventory
- Asset remarketing, recycling, and disposal
A dedicated deployment team ensures the success of your project and includes carefully matched and highly qualified technicians.
Partnering with Bell for your deployment and rollout needs will help your business:
- Maintain productivity throughout your project
- Minimize downtime and disruptions during installations and upgrades
Configuration and Asset Tracking
Whether you are deploying thousands
of systems in a managed deployment project or adding or replacing a handful of units each month, Bell can
ensure that your new assets are configured to operate seamlessly with your existing systems - regardless of manufacturer or model - thus, protecting your technology investments. Your new equipment will arrive at its
destination configured, imaged, and quality checked, ensuring compliance with manufacturer terms of use.
By methodically tagging your assets prior to deployment, Bell can help your business maintain an
accurate accounting of your distributed IT assets, avoid redundant purchases, and reduce security threats.
Our asset tagging services apply inventory stickers, labels, or equipment tags that allow for easy inventory
scanning and asset management from the moment your equipment arrives at its location.
Engineering Technology Services
Businesses today employ more technologies
across more locations than ever before. With network traffic on the rise, controlling and managing access
to your data and applications is increasingly crucial - for both improved security and fast, reliable
connectivity.
Bell's highly certified and experienced technology engineers can design a secure and stable network for your business or help improve an existing network by diagnosing and finding solutions to your potential infrastructure liabilities. We design and recommend new network options or upgrades
and provide complete installation and configuration services. Our total engineering technology services include:
- Network health maintenance checks
- Data migration planning and implementation
- Email server design, setup, and repair
- Design, implementation, and configuration of:
- Servers
- Firewall/VPN
- Network LAN/WAN
- Storage solutions planning, architecture, and implementation
- Infrastructure and security solutions
- Active directory design, implementation, and cleanup
- Terminal services
Maintenance/Deskside
Support
IT manufacturers build their products to last, but eventually every piece of equipment will require some level of maintenance or repair. When problems arise, Bell Techlogix offers a variety
of in- and out-of-warranty service options to cover your new or existing equipment and lower your total cost of service. A service agreement
affords you predictable costs for a wide range of multi-vendor maintenance services for your desktop, server, printer, and peripheral equipment. Choose a traditional maintenance program or let us tailor a maintenance program and service
level agreement to meet the needs of your business. We have multi-vendor trained and certified technicians available nationwide for:
- On-demand T&M-based requirements, such as break/fix on PCs, servers, and printers
- Deskside support
- Preventative maintenance on printers, such as printer kit installations and printer cleaning
- Periodic scheduled network health maintenance checks on existing equipment
Help Desk
Having efficient and effective help desk support is critical to maintaining your business' productivity. Bell
Industries' help desk solutions address any and every service and information inquiry, freeing your internal IT resources to focus on business strategic processes and projects. We employ best-of-breed technologies to provide
complete 24-hour help desk support.
- Interaction Management--our highly integrated Automatic Call Distribution (ACD) system allows us to receive and respond to voice calls, voicemail messages, email messages, web chats, web calls, and faxes, We are able to queue these contacts for response based on multiple criteria such as interaction type, severity level, and service level expectations. The result is efficiency, productivity, and end user satisfaction.
- Service Management--our service management technology accurately records and tracks all end user interactions, from first report through resolution, based on established client-specific rules and processes. We employ Remedy Help Desk to log and track service requests, trigger escalation procedures, manage asset information, track SLA performance, and generate a wealth of reporting information.
- Knowledge Management--our Knowledge Base enables the support organization to dynamically create, capture, and share knowledge to enhance the customer support experience and increase the effectiveness and efficiency of support operations. Our Knowledge Base also supports end user self-service.
Partnering with Bell Techlogix for Help Desk support allows your business to:
- Reduce costs of direct end user support
- Increase ROI by utilizing metrics and trending reports to guide IT purchases and development efforts
- Grow your client base without incurring additional infrastructure, personnel, and facility costs
Staff Augmentation
Whether you need additional support for a special project or for routine day-to-day operations, our staff augmentation services offer IT outsourcing solutions that increase
your capabilities without committing a full-time employee to your budget. We carefully match highly skilled IT professionals to the specific requirements of any job, even niche positions. Our technical staff are available short- or long-term for any of the following functions:
- Deskside support
- Help desk support
- New product installation
- Software deployment
- Network maintenance
- Retirement and Disposal Services
Retirement & Disposal
When your assets eventually reach the end of their useful lives, they need to be retired and disposed of in a secure and financially and environmentally responsible manner. Partnering with Bell Techlogix for retirement and disposal services not only ensures that any proprietary information is eliminated, but also capitalizes on any remaining value of your assets by donating, selling, or auctioning disposed hardware. Any remaining parts are disposed of in an EPA-compliant manner.
